MerchantLume Recovery

A stronger case starts with the right corrections.

A Merchant Center restriction can interrupt a channel your business depends on. MerchantLume investigates the notice, examines your existing storefront and authorized product data, and connects each supported finding to a precise correction and verification record.

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Investigate the full picture.

The work begins with your actual notice and review history. We compare the available account evidence with your public storefront, business information, policies, and product data to separate confirmed inconsistencies from questions that need further verification.

Correct the existing assets.

We prepare targeted changes to the pages, policy wording, product information, or structured data included in your scope. Your brand and unaffected storefront components remain in place. Your team confirms business facts and reviews the proposed changes before publication.

Prepare a review supported by evidence.

Your delivery package connects the original findings to the work completed: what changed, where it changed, how it was verified, and what remains unresolved. The review-request draft follows the evidence and the options available in your account.

What your engagement can include

Investigation of the restriction notice and review history
Cross-page checks of business details, shipping, returns, and refund information
Product-page, metadata, structured-data, and authorized feed consistency checks
Targeted policy and content corrections based on confirmed business practices
Approved implementation with a record of the previous values
Live verification and a documented review-request draft
Defined follow-up after the platform responds

Pricing

Published prices in USD. The written scope confirms the exact price before payment.

Recovery

For suspended or restricted Merchant Center accounts.

$1,250–$2,000 per project

Quoted after we confirm fit and scope.

Core $1,250

1 store, 1 Merchant Center account, 1 country
Up to 100 product pages and 6 policy or template pages examined
Up to 6 agreed corrections, including 3 policy drafts
1 review-request draft and 1 follow-up after Google responds

Complex $2,000

1 store, 1 Merchant Center account, up to 2 countries
Up to 500 product pages and 10 policy or template pages examined
Up to 12 agreed corrections, including 5 policy drafts
1 review-request draft and 2 follow-ups after Google responds

We control our work; Google controls review timing and the decision.

Scope before commitment.

We confirm the store, the issue, the authorized decision-maker, and the work required before issuing a proposal. The engagement states the deliverables, access requirements, responsibilities, and follow-up included.

Review timing

Google determines when a review is available and how the account is assessed. MerchantLume prepares the work and documentation for that process. Any waiting period shown in your account remains in effect.

Your next step

Start with your store URL and a short description of the restriction. We will arrange the appropriate way to review account evidence and define the engagement.

Questions

Will you write new policies for us?

We first review the policies you already use. Where corrections or missing sections are required, the wording is based on confirmed operating facts and the agreed scope. Legal questions that require jurisdiction-specific advice are escalated for appropriate review.

Who submits the review request?

The merchant submits through the options available in Merchant Center, unless a separately authorized and supported representation process is agreed. The draft and supporting record are prepared for review before submission.

What if our account is still in a waiting period?

The investigation and agreed corrections can proceed while eligibility is checked. A review request is prepared for the next permitted step; waiting periods are not bypassed.

What happens if Google asks for more information?

We compare the response with the delivered record and handle the follow-up defined in your engagement. Newly identified work is scoped before additional changes are made.

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