How MerchantLume works
Understand the issue. Control the change.
Your engagement connects the investigation, the approved work, and the final verification in one documented process.
1
Investigate
We collect the relevant notice, available account information, public storefront evidence, and business facts your team confirms. Each finding identifies its source and what still needs verification.
Your involvement
Confirm who can authorize the work and provide the information required for the agreed investigation.
2
Define the correction
We identify the affected assets and prepare a proposed change set. The scope explains the issue, the recommended correction, the dependencies, and how delivery will be checked.
Your involvement
Confirm operating facts and review the written scope before committing to implementation.
3
Approve the exact work
Review the before-and-after changes to the relevant content or settings. Approval applies to a defined version of the work, so later changes require the appropriate review.
Your involvement
Authorize the changes through the agreed process. Payment and permission to publish are separate decisions.
4
Apply and verify
We preserve the affected prior values, apply the authorized work, and check the live result. If the store has changed since approval or verification fails, the affected work is paused and the exception is recorded.
Your involvement
Coordinate any parallel changes that could affect the same assets.
5
Deliver and follow through
Receive the findings, completed change record, verification results, unresolved questions, and agreed next actions. Review support or monitoring follows the scope of the engagement.
Your involvement
Review the handoff and take any account action reserved to your team.
Built around your current storefront.
The default is a targeted correction to the assets you already use. A broader structural change is proposed only where the evidence and scope justify it.
Discuss your store